FAQ

 

AUSSIE SWAG GROUP FAQ

 

 

WE ARE A MARKETPLACE

 

Aussie Swag Group is a marketplace, several vendors can exists here and sell their own products from their location.

We can assist with shipping from a central location to allow this allows us to assist with many events at the same time. 

If you are interested in this please Contact Us.

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BECOMING A VENDOR

If you wish to contact us about becoming a vendor, or have questions about producing products/swag for an upcoming event please fill out the Vendor form

 

WHAT IS A PRE-ORDER PRODUCT?

A Pre-Order Product is a product based on a zero inventory business model. That means that there is no pre-produced inventory that is held in stock and shipped as the orders come in. Orders are taken first, usually for a specified period of time, and then the products are manufactured. Once the manufacturing is complete, which can take from 2-6 weeks, the product is shipped us and then we ship the product to you. 

We've included some general manufacturing times for products below.


4-6 Weeks – Coins

3-5 Weeks – Patches, T-Shirts, Keychains, Pins

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ONSITE PICKUP (ANOMALIES)

WHAT IS ONSITE?

Onsite pickup will become an option if any anomaly stores are hosted on this website. It allows the attendees of the event to organise a quick and easy pickup without having to worry about shipping costs.

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ONSITE PICKUP PROCESS

1. When checking out make sure to indicate the preferred date/time for pickup at event.

Don’t worry you will receive further contact from us regarding pickup location information and a form to confirm/change details.

2. Be sure to enter your agent name at checkout too.

3. Have the invoice email ready on your phone or printed out.

4. Check all your items before leaving the pickup area.

If you have any issues our staff will be happy to assist with rectifying it to the best of our ability.

Unfortunately after you leave the pickup area we are not able to replace items claimed missing.

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PICKUP PROCESS BY 3RD PARTY

1. When checking out make sure to indicate the preferred date/time for pickup at event.

Don’t worry you will receive further contact from us regarding pickup location information and a form to confirm/change details.

2. Be sure to enter your agent name and the agent name or the 3rd party (aka Mule).

Note: this gives the 3rd party consent to pickup your order

3. Forward your invoice email to the person picking up the order.

4. Have the invoice email ready on your phone or printed out.

5. Your 3rd party is to check all items before leaving the pickup area.

If there are any issues our staff will be happy to assist with rectifying it to the best of our ability.

Unfortunately after the 3rd party leaves the pickup area we are not able to replace items claimed missing.

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PICKUP OF OFFICIAL NIANTIC MERCHANDISE

 

Please remember that this is a community run store. 

Aussie Swag Group are not in charge of the distribution and fulfillment of official Niantic Merchandise.

Aussie Swag Group will not be able to assist with pickup of official Niantic orders.

Aussie Swag Group will not able able to assist with any queries regarding mission day or anomaly badges.

If you have any queries for Niantic please see the official Ingress XM Anomaly Ticketing FAQ.

 

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SHIPPING

DOMESTIC SHIPPING

All shipping is completed via Australia post.

NOT ALL SHIPMENT METHODS INCLUDE TRACKING

For items under 250 grams the item will be posted as a letter.

For tracking on a letter please select:

  • Express
  • Registered post

All other items will be posted as a parcel.

If you require tracking select:

  • Parcel post 
  • Express post
  • Courier post
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INTERNATIONAL SHIPPING

 

All shipping is completed via Australia post.

NOT ALL SHIPMENT METHODS INCLUDE SHIPPING

 

For items under 250 grams the item will be posted as a letter.
For tracking please select:

  • Express
  • Courier 

For parcels if you wish for tracking please select:

  • Standard
  • Courier

 

TRACKING INFORMATION

 

NOTIFICATION OF TRACKING INFORMATION

An email will be sent to you when the parcel has been shipped. It will include a tracking number and the website to track your shipment.

https://auspost.com.au/mypost/track

 

If tracking information is not selected we unfortunately cannot provide you with any information on estimated time of arrival.

If you believe that your shipment has been lost we will do our best to reship the item again at your cost WITH TRACKING.

The other option will be for a refund. Please Contact Us Each claim will be assessed on the eligibility of reissue for the product.

 

LOST/DELAYED SHIPMENTS

 

TRACKING

IF YOU HAVE CHOSEN TRACKING AND ARE HAVING ISSUES WITH YOUR DELIVERY PLEASE CONTACT US.

NO TRACKING

If tracking information is not selected we unfortunately cannot provide you with any information on estimated time of arrival.

If you believe that your shipment has been lost  you will need to lodge a claim through our contact form. Each claim will be assessed on the eligibility of reissue for the product.

The other option will be for a refund. Shipping is non-refundable in the event of non-delivery. 

Please Contact Us if you have any questions.

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WHY IS THERE NO "LOCAL PICKUP OPTION"

Aussie Swag Group is setup to provide the best experience for all people. 

This means that no matter where you are you will receive the best possible service for delivery of your purchased items.

For people local to Victoria the staff of Aussie Swag Group have unfortunately experienced that onsite pickup events lead to a poor customer experience with many people not being able to make the events and leading to a delay with pickup of their products.

If you would like to organise a pickup event for your local area you are free to do so. It will lead to CHEAPER SHIPPING for everyone if the parcel is shipped in bulk.

If you are local to Victoria and would like to organise a local pickup event please contact us 

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REFUND, REPLACEMENT AND LOST ITEM POLICY

All refunds, replacements and lost items are managed on a case by case basis due to the items being sold are generally a once off single run.

Please complete the contact us form quoting your order number and the issues you are having with the order. We will then be in contact to help find a solution for a speedy resolution.

Please be aware that if the item in question was not supplied by Aussie Swag Group (ASG) but sold through the ASG web platform then we will make contact with the supplier and yourself to start a discussion on the resolution of the item in question.
Any items that are required to be sent back to ASG or replacement or repair will have to be shipped at the buyers expense.

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